Contact Us

Arteric
475 Springfield Avenue, Summit, NJ 07901

Phone: 201-558-7929‬
Email: support@ontimerx.com

Support

Arteric provides technical support for OnTimeRx® Registered Owners or Paid Subscribers.

The scope of technical support services provided by OnTimeRx® is limited to:

  1. Assisting the customer with the proper installation of all OnTimeRx® software.
  2. Assisting the customer with accessing subscribed or subscriber products.
  3. Explaining or clarifying the functionality and content of our software or subscriber products.
  4. Resolving or assisting with the work-around of any errors or malfunctions with our software or subscriber products. Support excludes internet connectivity issues, email delivery problems, cellular carrier related problems or tradition phone carrier related problems.

It is beyond the scope of OnTimeRx® technical support to explain any of the underlying science, regulations, or policies which may be employed by our software or subscriber products.

For all support inquiries, customers must contact OnTimeRx® by email at support@ontimerx.com. Please include all pertinent information:

  • Customer Name
  • Customer Phone Number
  • Detailed Description of Support Issue
  • Software Name and Version
  • Device Type and Model or Subscription Type
  • Subscriber Username

Technical support will be provided in English and normally between the hours of 10:00 AM and 5:00 PM, U.S. Eastern Time, Monday through Friday, excluding holidays.

OTRx shall make every effort to respond to technical support inquiries in a prompt manner, usually within two business days. However, the time required to resolve any particular issue will depend on a number of factors, including staff availability and the complexity of the problem(s).


What do our happy customers say about OnTimeRx®?


Craig McDonald, NJ USA
Again, I must say thank you for all of your help. Your application is a great tool for maintaining a good life. My story is this: I went to the emergency room awhile back for a persistent cough. As standard procedure, they took my blood pressure. At that time, my pressure was 225/185. I thought the machine was broken so I asked for another reader. Same thing happened on this machine. It read 225/185. Nurse said I should have been having a stroke or dead. I felt fine other than the cough. I spent 4 days in the hospital going through techniques and medicine to get my blood pressure down and maintainable.

This is where your application comes into help. I set up reoccurring tasks in Outlook to remind me to take pills and have them sync with my Palm as a constant reminder. Great idea in concept, except the reoccurring tasks kept failing for me with the third party task manager I had. I wouldn't get the reminder to take my pill. One of the pills I have to take can cause a stroke if I miss taking it. So by having your application as a working reminder helps me maintain my good life.

Thanks for your help, sincerely!

read more testimonials