Contact Us
Arteric
475 Springfield Avenue, Summit, NJ 07901
Phone: 201-558-7929
Email: support@ontimerx.com
Support
Arteric provides technical support for OnTimeRx® Registered Owners or Paid Subscribers.
The scope of technical support services provided by OnTimeRx® is limited to:
- Assisting the customer with the proper installation of all OnTimeRx® software.
- Assisting the customer with accessing subscribed or subscriber products.
- Explaining or clarifying the functionality and content of our software or subscriber products.
- Resolving or assisting with the work-around of any errors or malfunctions with our software or subscriber products. Support excludes internet connectivity issues, email delivery problems, cellular carrier related problems or tradition phone carrier related problems.
It is beyond the scope of OnTimeRx® technical support to explain any of the underlying science, regulations, or policies which may be employed by our software or subscriber products.
For all support inquiries, customers must contact OnTimeRx® by email at support@ontimerx.com. Please include all pertinent information:
- Customer Name
- Customer Phone Number
- Detailed Description of Support Issue
- Software Name and Version
- Device Type and Model or Subscription Type
- Subscriber Username
Technical support will be provided in English and normally between the hours of 10:00 AM and 5:00 PM, U.S. Eastern Time, Monday through Friday, excluding holidays.
OTRx shall make every effort to respond to technical support inquiries in a prompt manner, usually within two business days. However, the time required to resolve any particular issue will depend on a number of factors, including staff availability and the complexity of the problem(s).
What do our happy customers say about OnTimeRx®?
I LOVE this app!! Janice Allen, a Florida nurse
As a nurse, I've recommended this program to many people. On the personal side, it's been a godsend! I have multiple chronic illnesses myself. Consequently I take 27 rxs which are frequently changed, see 13 diffierent doctors, and am in the hospital every 10-14 days. This app helps tremendously. In fact, it's literally been a life-saver because if I miss even just 3-4 doses, it turns into a life-threatening situation.
So I thank you for creating this app!
